Effective Date: 05/01/2025
RideWell (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, products, or communicate with us.
If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name
- Phone number
- Email address
- Home or pickup location
- Payment information (if applicable)
- Any additional information you provide while booking or requesting services
B. Non-Personal Information
- Browser type, device type, IP address
- Website usage data (pages visited, time spent)
- Cookies or tracking technologies
2. How We Collect Information
- Directly from you when you contact us, fill out a form, book a ride, or communicate via email or phone
- Automatically through cookies, analytics tools, and third-party platforms when you visit our website
3. How We Use Your Information
We use your information to:
- Provide and schedule transportation services
- Communicate with you about appointments, inquiries, or updates
- Process payments and send receipts (if applicable)
- Improve our website, customer service, and operations
- Comply with legal, regulatory, or insurance obligations
- Send promotional materials (only with your consent)
4. Sharing & Disclosure of Information
We do not sell your personal information. We may share your data only when necessary:
- Service Providers: Drivers, dispatchers, insurance partners, or payment processors who help us operate our services
- Legal Requirements: If required by law, court order, or to protect our legal rights
- Business Transfers: In the event of a merger, sale, or business transition
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Fulfill legal, regulatory, or insurance requirements
- Resolve disputes and enforce agreements
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, update, or delete your personal data
- Opt out of marketing communications
- Request a copy of your stored data
- Disable cookies through your browser settings
To exercise these rights, contact us at:
📧 Email: info@weridewell.com
📞 Phone: 949-822-8626
8. Cookies & Tracking Technologies
RideWell may use cookies and similar technologies to enhance your experience. You may disable cookies in your browser settings, but certain parts of the website may not function properly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
10. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
12. Contact Us
For questions, requests, or concerns regarding this policy, contact us at:
RideWell – Privacy Department
📧 Email: info@weridewell.com
📞 Phone: 949-822-8626