Effective Date: 05/01/2025
RideWell (“RideWell,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you use our website, request transportation services, or communicate with us.
If you do not agree with this policy, please do not use our services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Pickup/drop-off address or home address
- Payment information (if applicable)
- Medical or mobility-related needs voluntarily disclosed for transportation purposes
B. Automatically Collected Information
When you visit our website or contact us online:
- IP address
- Device type and browser type
- Pages visited and time spent
- Cookies and tracking technologies
2. How We Collect Information
We collect information in the following ways:
- Directly from you: When you call, email, request a ride, fill out a form, or contact customer support
- Automatically: Through website analytics, cookies, and third-party tools
- From third-party service providers: Payment processors, scheduling platforms, or marketing tools (if used)
3. How We Use Your Information
Your information is used to:
- Schedule and provide transportation services
- Contact you regarding appointments, updates, or service changes
- Process payments and send receipts
- Improve our website, services, and customer support
- Maintain safety, security, and regulatory compliance
- Send promotional communications (only if you opt-in)
4. Sharing Your Information
We do not sell your personal information. We only share data when necessary, including:
- Service providers and drivers to coordinate transportation
- Payment processors to complete transactions
- Insurance, legal, or regulatory agencies if required by law
- Business transitions such as mergers or acquisitions (with privacy protections)
5. Data Security
We take reasonable administrative, physical, and technical measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data only as long as needed to:
- Provide services
- Comply with applicable laws, insurance, and regulatory requirements
- Resolve disputes or enforce company policies
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Request a copy of your data
- Opt out of marketing communications
- Restrict or object to certain types of data processing
To make a request, contact us at:
📧 info@weridewell.com
📞 949-822-8626
8. Cookies & Tracking Technologies
We may use cookies to ensure website functionality and improve user experience. You can disable cookies through your browser settings, but some website features may not function properly if disabled.
9. Third-Party Websites
Our website may include links to third-party websites. RideWell is not responsible for the privacy practices or content of those sites.
10. Children’s Privacy
RideWell does not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it immediately.
11. Updates to This Policy
We may update this Privacy Policy periodically. All updates will be posted on this page with a revised “Effective Date.”
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
RideWell – Privacy Department
📧 Email: info@weridewell.com
📞 Phone: 949-822-8626